Returns and Shipping Policy
RETURNS – REPAIR, REPLACEMENT OR REFUND
Please note we do not offer a refund if you simply change your mind.
You are welcome to contact us at email@example.com should you wish to communicate with us regarding repair, replacement or refund of a faulty product. Claims must be made within seven (7) days of receiving your item, and all items must be returned to us by post within fourteen (14) days. We maintain the right to provide a suitable replacement product in the rare instance that you may have received a faulty item, and we maintain the right to provide a full refund in circumstances where we feel an exchange is not appropriate for any reason.
We understand that sometimes it can be difficult to estimate sizing online, and we will usually exchange an item if the size selected is unsuitable. Claims must be made within seven (7) days of receiving your item and all items must be returned to us by post within fourteen (14) days. We will provide a direct exchange of the same item, or in the case where that item is unavailable, you may select an alternate garment to the same value. All cost of return shipping and insurance is the responsibility of the consumer and we do not accept liability for any products that you return to us by post, whilst in transit.
Our returns policy does not apply to products that have been worn, used or damaged during or after delivery. Furthermore, if any attempt has been made to alter the product or if it has been dropped, torn, stained, broken or otherwise, our returns policy is null and void. All products must be returned in their original packaging with original tags attached. Removal of tags forfeits your right to return or exchange. Please note, as with any product, natural wear and tear will occur over time and request for return or exchange will not be valid outside of the initial return period (7 days).
We maintain the right to determine the outcome of all claims under all circumstances, and will endeavor to do so in a fair and reasonable manner.
Unfortunately, at this point in time, we do not offer international shipping.
All items are dispatched following receipt of payment and shipped in accordance with the shipping method selected during checkout.
At Sofie & Bee, we endeavor to dispatch all items within 3 business days and you will receive an email providing notification of shipment. If we’re unable to meet this window, we’ll contact you to inform you of the anticipated time frame for dispatch. Shipping times are determined by the method of shipping you select, and we do not accept responsibility for any shipping losses or delays as a result of third party postal services. If you have informed us of an incorrect address at checkout, we cannot be held responsible and do not accept liability under these circumstances.